Terms & Conditions
STANDARD TERMS AND CONDITIONS
Hilton UK asks clients to be aware that wedding bookings are conducted on the basis of the following
CONFIRMATION AND PAYMENT
A provisional booking for the date of your choice will be held for 28 days. To confirm the booking Hilton Cobham
requires a written contract and a non-refundable deposit of £1,000.00. The booking is confirmed upon receipt of
the signed terms and conditions
Further payment is required as follows:
6 months prior - 50% of the outstanding balance
1 month prior – Remaining outstanding balance
Any additional costs must be settled on the day of the wedding. A credit/debit card must be taken in advance for
guarantee
CANCELLATION AND AMENDMENTS
Cancellation of a confirmed booking must be in writing and a cancellation fee will apply.
A cancellation fee is calculated as a percentage of the total booking value and shown below:
PERIOD OF CANCELLATION
CHARGE
6 months or longer
Loss of deposit
Between 2 and 6 calendar months
50% of the event value as quoted
2 months and under
100% of the event value as quoted
The Hotel will endeavour to re-let the bedroom and function space and a reduction of the cancellation fee will be
made in the event the Hotel is successful in doing so.
A minimum number of guests must be confirmed in writing to the Hotel at the time of booking. It is this figure,
which will act as the chargeable number of guests to be paid for. Final numbers must be given to the Hotel at least
21 days prior to the wedding.
EVENING CELEBRATIONS
Where an evening celebration follows on from a daytime sit down meal with us, we ask that you cater for a
minimum of 90% of the evening guests. Should you not wish to provide catering, a room hire charge may be
applicable.
DAMAGE
The client is responsible to Hilton UK, for any damage caused by the client or his guests, agents, employee’s etc.
HOTEL ACCOMMODATION
Hilton Cobham is pleased to offer competitive and guaranteed accommodation rates for guests attending your
Wedding and on agreeing your package, these bedrooms are offered at your agreed rates and can be booked in a
number of ways:
➢ Personalised Online Group – a basic webpage that enables you to send the web link to your guests so they
can arrange their own accommodation. This can also be customised with your special event details and
images; and with Guest List Manager you will be able to track who has arranged their accommodation at
any time.
➢
Online at the best available rate.
UPGRADED ROOMS AVAILABLE
Family Rooms, Wellness Rooms, Deluxe Rooms and Suites
CHECK-IN TIMES
Check-in time for accommodation is from 4.00pm. An early check in can be requested but not guaranteed. Check
out time is 11.00 a.m.
CAR PARKING
There is ample parking available at a first come, first served basis.
Parking charged at the prevailing rate.
All Taxi’s should be pre -booked and cannot be guaranteed by the hotel.
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